We do not factory reset your device as part of a normal repair or diagnosis.
✓ Diagnosis only — if anything goes wrong, we fix it free.
🔒 Your data stays safe — we never factory reset your device.
⏱ Same-day walk-in or tracked return for mail-in.
Mobile Phone Diagnosis Service
Not sure which repair your phone needs? Our mobile phone diagnosis service gives you a clear assessment before any repair work is carried out.
This service is suitable for iPhone, Samsung, Google Pixel, OnePlus, Sony, Motorola, Xiaomi, Honor and other mobile phone faults where the cause is not yet confirmed.
What is included?
- Initial inspection and functional testing
- Fault confirmation where possible
- Repair quote before further work is carried out
- No factory reset as part of normal diagnosis
The diagnosis fee covers assessment time and is payable whether or not you choose to proceed with the repair.