We do not factory reset your device as part of a normal repair or diagnosis.
✓ Diagnosis only — if anything goes wrong, we fix it free.
🔒 Your data stays safe — we never factory reset your device.
⏱ Same-day walk-in or tracked return for mail-in.
iPod Diagnosis
Use this diagnosis service when your iPod fault is unclear or requires inspection before a repair can be confirmed.
What this service includes
- Initial inspection and testing
- Fault confirmation where possible
- Repair quote before any further paid repair work
- No data wipe as part of normal diagnosis
Turnaround is usually 1–2 working days once we have the device.
The diagnosis fee covers inspection and testing and is payable whether or not you proceed with a repair.