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4.8 Google Rating

600+ Customer Reviews

Liverpool Street, London

Same-day repairs available

Samsung

Samsung Galaxy Z Fold 5 Repair

Samsung Galaxy Z Fold5 5G repairs near Liverpool Street, London. Inner folding display, outer screen, battery, USB-C port, camera and back cover. 3-month warranty on folding displays, 6-m...

Foldable parts are ordered in for your repair, typically 1 working day. 12-month warranty on most repairs Walk-in or mail-in No data wipe for hardware repairs

4.8600+ reviewsGoogle Reviews Parts ordered in for you, typically 1 working day

Find the right repair

What's the main problem with your Samsung Galaxy Z Fold5 5G?

Choose your repair

Not sure what the fault is?

If your Samsung Galaxy Z Fold5 5G has multiple faults, liquid damage, no power, intermittent charging, or you are not sure which repair to choose, book a diagnosis first. We confirm the fault before any work begins.

If we discover water damage during your repair that affects the work, we will stop and let you know. A water damage diagnosis is applicable at the current fee, and we will confirm this with you before we proceed.

Book diagnosis Water damage diagnosis

How our repair service works

Choose your repair

Select the fault above or book a diagnosis if you are unsure.

Walk in or post your device

Visit us near Liverpool Street Station or send your device from anywhere in the UK.

We repair and test

Every repair is tested before the device is returned to you.

Collect or receive by post

Collect in store or choose tracked return postage at checkout.

The first Fold with the gapless Flex Hinge, closing completely flat and shedding weight over the Fold4. The redesigned hinge changes the disassembly route, and regional variation in charging port flex parts still applies to this generation. We repair the Samsung Galaxy Z Fold5 5G at our workshop near Liverpool Street Station in London, and we take Z Fold5 repairs by post from anywhere in the UK.

Foldable parts are ordered in for your repair, typically 1 working day from order to fitting
3-month warranty on inner folding display repairs, 6-month on batteries, 12-month on outer screens, USB-C ports and camera modules
Fold detection sensor calibrated and the open and close cycle tested on every repair that opens the device
Walk in near Liverpool Street Station or use our UK mail-in service

Choose the fault below to see the right repair for your Z Fold5, or browse all Samsung repairs if you are looking for a different model.

Two Screens, Two Different Repairs

This is the single most useful thing to understand before you book. The Samsung Galaxy Z Fold5 5G has two displays and people regularly book the wrong one.

The inner folding display is the 7.6-inch Dynamic AMOLED 2X folding display, 120Hz. It bends. It is a flexible assembly with a bonded protective layer on top, and it is the most expensive and most delicate component in the device. Creasing, a dark band along the fold, dead touch along the crease or half the panel going black all point here. It carries a 3-month warranty, because a folding panel is a moving part in a way that an ordinary screen is not.
The outer screen is the 6.2-inch cover display. It is rigid, it does not bend, and it takes the hit when the device is dropped while closed. Cracked outer glass does not mean the folding panel needs replacing, and the two are priced very differently. It carries a 12-month warranty.

If both are damaged we will say so before starting, with a price for each, and you can choose to do one or both.

The Fold Sensor, And Why We Calibrate It

Your Z Fold5 has no physical way of knowing whether it is open or shut. It works it out from a small magnet in one half of the device and a Hall effect sensor in the other. That quiet little pairing is what wakes the inner display when you open it, puts it to sleep when you close it, and hands your session over to the outer screen.

Any repair that separates the two halves can leave that sensor reading incorrectly. So can a replacement folding display, a battery replacement, or a back cover swap where the magnet sits in the housing. The symptoms are unmistakable once you know them:

The inner display stays black when you open the device, even though the phone is clearly awake
The outer screen stays lit after you close it, and the battery drains overnight for no obvious reason
The device flickers between the inner and outer screens as you move the hinge
Flex Mode or the split hinge behaviours stop triggering at the angles they used to

We calibrate the fold detection sensor and run the full open and close cycle on every repair that opens the device. It is part of the job and it is included in the price. It is also the step most commonly skipped by cheaper repairs, and it is why a device can come back from a screen repair technically fixed but behaving oddly.

Testing Your Repair Without Handing Over Your Data

A repair has to be tested. On a foldable that means opening and closing the device dozens of times, checking touch across the whole panel, and confirming the fold detection sensor behaves. None of that requires us to read your messages or look at your photos, and Samsung agrees, which is why the Z Fold5 has Maintenance Mode built in.

Maintenance Mode puts your Z Fold5 into a temporary blank account. We can power it on, run the tests and confirm the repair works, but your photos, messages, accounts and apps stay locked away and invisible. Anything created while it is switched on is deleted the moment you turn it off, so nothing we do leaves a trace on your account.

To turn it on before posting your device to us, or before dropping it in:

Open Settings
Tap Battery and device care, or Device care depending on your One UI version
Tap Maintenance Mode, then Turn on
The device restarts into the blank account. Your data is now sealed off

When your Z Fold5 comes back, turn it off in the same place and everything returns exactly as it was. Your PIN or pattern still unlocks the device normally, so you do not need to send us any credentials.

Two honest caveats. Maintenance Mode hides your data from us, so if your fault only shows up in your own apps or with your own accounts signed in, we may need to test outside it to reproduce the problem. And if the device will not power on at all, it cannot be enabled, in which case just send it as it is. If you would rather not use Maintenance Mode, that is completely fine. Tell us and we will work around it.

Common Z Fold5 Repairs

Inner folding display: the panel that bends. 3-month warranty. Part ordered in, typically 1 working day. No express fitting on this repair.
Outer screen: the rigid cover display. 12-month warranty. Express fitting available once the ordered part has arrived.
Battery: the Z Fold5 splits its battery across two cells, one either side of the hinge, so this is a longer job than on a conventional phone. 6-month warranty.
USB-C charging port: loose cable fit, intermittent charging, accessories not recognised. 12-month warranty.
Rear camera: three options. The camera glass lens on its own, the rear camera module, or the front camera. Modules carry a 12-month warranty. Lens glass carries none, because it is a solid glass component and any later breakage is impact rather than workmanship.
Back cover: cracked rear glass or a panel lifting from the chassis.

Common Problems We Fix

A dark line or band running along the crease of the folding panel
Touch not registering along the fold, or the inner panel going black on one half
The protective layer on the inner display lifting or bubbling. Never peel this off by hand. It is structural, not a screen protector, and removing it destroys the panel
Cracked outer cover glass after a drop while the device was closed
The inner screen not waking on unfold, or the outer screen not sleeping on close
Grit in the hinge, or a hinge that no longer holds an angle
Battery running flat quickly, or the device shutting down before reaching zero per cent
Charging only working when the USB-C cable is held at an angle
Rear camera lens glass shattered, causing blurring and flare in every photo

Walk-In and Mail-In Repairs

Our workshop is at 35 New Broad Street, London EC2M 1NH, 3 minutes from Liverpool Street Station. Walk-ins are welcome during opening hours, though foldable parts are ordered in rather than held in stock, so placing your order online first means the part is on its way before you arrive.

Book your repair online, send by tracked post from anywhere in the UK. We return your device after repair and testing. Send your Z Fold5 by tracked post and we will keep you updated from the moment it arrives.

Why Choose Square Repair?

Foldable repairs are our specialism, not an afterthought. We work on Flip and Fold devices every week
Fold detection calibrated and tested on every repair that opens the device, not left for you to discover
Clear warranty terms by repair type, stated plainly, with no vague promises
IPX8 when new, and we will tell you the truth about it. The rating depends on a factory seal that cannot be recreated outside a factory. We reseal with fresh adhesive, but nobody can recertify the rating, so treat the device as not water resistant after any repair.
Established repair centre near Liverpool Street, walk-in or UK-wide mail-in
No data wipe. Every repair here is a hardware procedure and your data is untouched

Other Samsung Foldables We Repair

How our repair service works · Make a booking · Contact us

Frequently Asked Questions

What Z Fold5 repairs do you offer?

Six. The inner folding display, the outer screen, the battery, the USB-C charging port, the rear camera and the back cover. The two screens are separate repairs with separate parts and different warranty terms, so it is worth being clear which one is damaged before you book. If you are not sure, book a diagnosis and we will confirm the fault and quote before any work starts.

What is the difference between the inner and outer screen?

The inner folding display is the large panel that bends when you open the Z Fold5. It is a flexible assembly and it is the most expensive and most delicate part in the device. The outer screen is the rigid panel on the outside, used while the device is closed. Cracking the outside after a drop does not mean the folding panel needs replacing, and the two are priced very differently. If both are damaged we will tell you before starting.

Why does my foldable need a sensor calibration after a repair?

Your Z Fold5 does not physically know whether it is open or closed. It works it out from a small magnet in one half of the device and a Hall effect sensor in the other. That pairing is what wakes the inner display when you open it, puts it to sleep when you close it, and hands the session over to the outer screen. Any repair that separates the two halves, including a folding display, a battery or a back cover replacement, can leave that sensor reading incorrectly. The symptoms are unmistakable: the inner screen stays black when you open the device, the outer screen stays lit when you close it, or the device flickers between the two. We calibrate the fold detection sensor and test the open and close cycle before your device goes back to you. It is part of the repair, not an extra.

How long does a foldable repair take?

Foldable parts are not held on the shelf by anyone, ourselves included. They are ordered for your specific device once your repair is purchased, which is typically 1 working day. Once the part is with us, the fitting and testing is the fast part. Outer screen and back cover work can often be done while you wait once the part has arrived. Inner folding display, battery, charging port and camera work is not offered as an express fitting, because those repairs need curing time and a full test cycle that cannot be rushed safely.

What warranty do you give on foldable repairs?

It depends on the part, and we would rather be honest than generous on paper. Inner folding displays carry a 3-month warranty, because a folding panel is a moving part in a way that a normal screen is not. Battery replacements carry 6 months. Outer screens, USB-C charging ports and rear camera modules carry 12 months. Back cover glass and camera lens glass carry no warranty, because they are solid glass components and any later breakage is impact rather than a workmanship fault. Every warranty covers the part and our workmanship, not new accidental damage.

Is my Z Fold5 still water resistant after a repair?

No, and we will not pretend otherwise. The Z Fold5 left the factory with an IPX8 rating, but that rating depends on a factory seal and on adhesive that can only be applied once. Opening the device to reach the folding panel, the battery or the charging port breaks that seal. We reseal carefully with fresh adhesive, but no repairer can recertify an ingress rating. Treat the device as not water resistant after any repair.

Will I lose my data?

No. Every repair listed here is a hardware procedure. We do not wipe your device, we do not need your passcode to order the part, and your photos, messages and apps are untouched. We may ask you to turn off device protection so we can power the device up and test the repair properly before returning it. If your device is in a state where we cannot test it, we will tell you what that means before we start.

Can I stop you seeing my data while you test the repair?

Yes, and we recommend it. The Z Fold5 has Samsung Maintenance Mode built in. Go to Settings, then Battery and device care or Device care depending on your One UI version, then Maintenance Mode, then Turn on. The device restarts into a temporary blank account. We can test the repair fully while your photos, messages, accounts and apps stay sealed off and invisible to us. Turn it off when the device comes back and everything returns exactly as it was. Nothing created while it is on survives. If the fault only appears inside your own apps we may need to test outside it, and we will ask you first.

The protective layer on my inner screen is peeling. Can I just remove it?

Please do not. The layer on top of a folding display is not a screen protector you can pull off and replace. It is a structural part of the panel, and removing it will destroy the display and turn a small problem into a full inner screen replacement. If it is lifting, bubbling or catching, bring the device in or post it to us and we will look at it.