Mobile Phone Diagnosis Service
Not sure which repair your phone needs? Our mobile phone diagnosis service gives you a clear assessment before repair work is carried out.
This service is suitable for iPhone, Samsung, Google Pixel, OnePlus, Sony Xperia, Motorola, Xiaomi, Honor and other mobile phone faults where the cause is not yet confirmed.
What is included?
- Initial inspection and functional testing
- Fault confirmation where possible
- Repair quote before any paid repair work goes ahead
- Advice if the device needs a specialist board-level or water-damage assessment
Good reasons to book diagnosis first
- The phone does not power on
- You are unsure whether the problem is screen, battery, charging port, liquid damage or board related
- The device has multiple faults after a drop
- You want a clear repair quote before committing to a full repair
For liquid-damaged phones, use water damage diagnosis instead.
Helpful repair links
Use these links to compare related repair options for mobile phone diagnosis or choose the best booking route for your device.
Frequently asked questions
What is included in the mobile phone diagnosis?
We inspect the phone, confirm the likely fault and advise which repair is needed before any further repair work goes ahead.
Is the diagnosis fee the same as the repair price?
No. The diagnosis fee covers assessment time. If a repair is needed, we quote the repair separately before carrying out the work.
Do you wipe my data during diagnosis?
No. Diagnosis does not normally require a factory reset. If a fault means deeper testing is needed, we discuss this before taking action.
Can I use diagnosis for water damage or no-power faults?
Yes, but liquid damage and no-power faults can require more detailed inspection. We will confirm the likely route after assessing the device.
What happens after diagnosis?
We explain the fault, the available repair options, estimated price and whether the repair is worthwhile before you decide what to do next.