iPad & Tablet Diagnosis
Use this diagnosis service when your iPad or tablet has a fault that is not clear enough to book a specific repair. It is designed for problems such as no power, intermittent charging, boot loops, touch faults, audio issues, camera faults, keyboard or accessory issues, and devices that have been dropped or previously repaired.
We assess iPads and other tablets near Liverpool Street Station in London. Walk-in drop-off and UK mail-in are available. If the issue is clearly caused by liquid exposure, use iPad & Tablet Water Damage Diagnosis instead.
When to choose diagnosis
Choose diagnosis when the symptom does not point to one obvious part, or when more than one fault may be involved.
- The tablet will not power on or only shows a logo before restarting
- Charging is intermittent, slow, or only works with some cables
- The screen lights up but touch does not respond correctly
- The battery drains quickly but the charging port may also be faulty
- Sound, microphone, camera, Wi-Fi, Bluetooth, buttons, or sensors are not working
- The fault appeared after a drop, pressure damage, or previous repair
- You are unsure whether to book a screen, battery, charging port, or board-level assessment
What this service includes
- Visual inspection of the device, housing, display, charging port, and obvious signs of damage
- Charging and power checks using known-good cables and power equipment
- Functional testing of the screen, touch, cameras, speakers, microphones, buttons, and wireless features where the device powers on
- Internal inspection where needed and where the device can be opened safely
- Fault confirmation where possible, with a clear repair recommendation
- A repair quote before any further paid work is carried out
What is not included
- Repair parts or replacement components are not included in the diagnosis fee
- The diagnosis fee is not automatically deducted from a later repair quote
- Data recovery is not included as standard, although we will advise if data recovery appears to be the main issue
- Liquid damage inspection is handled through the separate water damage diagnosis service
- Diagnosis does not guarantee that a repair will be possible or economical
Diagnosis turnaround
Standard iPad and tablet diagnosis is usually completed within 1-2 working days once we have the device. Complex faults, intermittent issues, previous repair damage, or parts availability checks may take longer. We will update you before carrying out any further paid repair work.
Data and privacy
We do not factory reset your device as part of a normal hardware diagnosis. Standalone software recovery, restores and resets are not offered as repair services. We still recommend backing up your tablet before any repair visit whenever the device is working well enough to do so.
Walk-in and mail-in diagnosis
- Choose your method: book a walk-in drop-off near Liverpool Street Station or use our UK mail-in option.
- Tell us the fault: include the model, symptoms, and anything that happened before the issue started.
- Assessment: we inspect and test the tablet, then confirm the likely repair route.
- Quote: if a repair is possible, we send a quote before proceeding.
- Collect or return: collect from our London workshop or choose tracked return postage for mail-in devices.
Before you book
- If the tablet has been exposed to liquid, book the water damage diagnosis instead
- If the screen is cracked but the display and touch still work, a screen repair product may be more suitable
- If the device is bent, swollen, or unsafe to charge, do not keep using it
- If the tablet still powers on, back it up before visiting or posting it to us
Related iPad and tablet services
Frequently Asked Questions
When should I book a diagnosis?
Book a diagnosis when the cause of the fault is not yet clear, more than one part may be involved, or the fault comes and goes. We find the cause first and quote before any repair work starts.
Will the diagnosis erase my data?
Diagnosis does not normally require a factory reset, but you should keep an up-to-date backup before handing over the device.
How long does the diagnosis take?
We check it first, then quote. Most diagnoses are completed in 1 to 3 working days, depending on what we find, and we confirm the price with you before any work starts.
Can I visit Square Repair near Liverpool Street?
Yes. Book online before visiting where possible so we can plan your diagnosis slot at our Liverpool Street workshop.
Why does diagnosis not include a repair warranty?
Diagnosis is an assessment service and does not itself fit a replacement part. Any later repair has its own applicable warranty once authorised and completed.
Can I send my iPad by post?
Yes. You can send your iPad or tablet through our tracked UK mail-in service, or book a walk-in visit near Liverpool Street Station.