A OnePlus 9 Pro that drops its charge connection, charges slowly or rejects accessories normally has a port problem. We fix the port and confirm charging and data before handover. We verify both charging and data after the repair.
- Turnaround: Same day where possible, subject to stock and workload
- 12-month warranty on this repair
- Walk-in near Liverpool Street Station or UK mail-in service
Signs your OnePlus 9 Pro needs this repair
- Charging cuts out on its own
- Charges only at a certain angle
- Debris or damage visible in the port
- Slow or interrupted charging
- Will not charge with any cable
What is included
- Inspection and cleaning of the port area
- Repair or replacement of the charging port
- Charge, data and accessory testing
- Function check before return
- 12-month warranty
How to confirm your model
Check the model number in your device settings, or bring it in and we will confirm the exact OnePlus 9 Pro before any work begins. If you are unsure which repair you need, our team will advise.
Before you book
- If the fault followed a spill, a water-damage check is the safer first step.
- If the phone charges fine but drains fast, a battery may be the better fix.
- If the port looks physically broken, bring it in so we can assess the board connection.
Our repair process
- Book or drop in: start online or come to the Liverpool Street workshop.
- Assessment: we confirm the fault and the right part before starting.
- Repair: the part is fitted carefully and the device reassembled.
- Testing and return: a full check, then collect in store or by tracked post.
Why choose us
- No data loss, this is a hardware repair
- Quality parts matched to your device
- Repair workshop near Liverpool Street, established since 2015
- Walk-in and UK mail-in both available
Related OnePlus 9 Pro repairs
Frequently Asked Questions
How do I know it is the USB-C charging port and not the cable or battery?
If the OnePlus 9 Pro will not charge with more than one known-good cable and plug, charges only when the lead is held at an angle, or the connector feels loose, the USB-C charging port is the likely cause. A worn cable or faulty plug can mimic the same symptoms, which is why we always rule those out first, and a battery that drains fast while still charging normally points to the battery instead. Debris packed into the port, or a fault that appeared after a drop or liquid, also point to the port rather than the cable.
Check current turnaround and reserve a slot on our booking page.
How long does a OnePlus 9 Pro USB-C charging port repair take?
Most OnePlus 9 Pro USB-C charging port repairs are completed the same day when we have the part in stock, often within a couple of hours of dropping in near Liverpool Street Station in London. We inspect and test first, since some charging faults are solved by cleaning the port rather than replacing it, and we confirm the timeframe before starting. Mail-in repairs are turned around as quickly as the post allows once your device reaches us.
Not sure? It is worth booking a quick diagnosis first.
What does the repair involve?
We inspect the USB-C charging port first and clean out any debris, since a blocked port is sometimes the whole problem. If the port itself has failed, we replace the charging assembly and then test charging from flat, accessories such as adapters and audio, and data transfer to a computer. The repair carries a 12-month warranty covering the part and our workmanship.
See exactly how we work on our how we work page.
Which cable does the OnePlus 9 Pro use?
The OnePlus 9 Pro uses a USB-C connection for charging and data. After the repair we test charging from flat and confirm the connection is firm and stable with a known-good cable. If your cable or plug is worn, replacing those at the same time helps avoid the fault returning.
Browse all OnePlus 9 Pro repairs while you decide.
Do I lose my data during a charging port repair?
No. A OnePlus 9 Pro USB-C charging port repair is a hardware-only job and does not require us to wipe or reset your device, so your files and settings are untouched. We still suggest keeping a recent backup before any repair as good practice, in case the device has damage beyond the port. The repair work itself does not access your storage.
Any questions before booking? contact us.
What warranty is included?
Every OnePlus 9 Pro USB-C charging port repair includes a 12-month warranty covering both the replacement part and our workmanship. If a warranty-covered fault returns within that period, we put it right at no extra cost. The warranty does not cover a worn cable or plug, fresh liquid exposure or new accidental damage, which we always explain clearly.
Prefer to look around first? Explore OnePlus 9 Pro battery replacement.